Monday, November 12, 2012

Chapter 13 Blog Post - Section 01

For this blog post, read the Interactive Session: Organizations, can Business Process Management Make a Difference? on pages 495-496. In a detailed blog post, answer questions 1-5 on page 496.

2 comments:

  1. 1- Why are large companies such as AmerisourceBergen and Diebold good candidates for business process management?

    I think the reason for both of the companies because they are large and everywhere.
    • AmerisourceBergen
    Because is one of the world’s largest pharmaceutical services companies and a member of the fortune 25, with 70 billion in revenue in 2009.
    It provides drug distribution and related services designed to reduce cost and improve patient outcomes, servicing both pharmaceutical manufactures and healthcare providers.
    AmerisourceBergen is so large has numerous and complicated relationships with manufactures, pharmacies and hospital. Managing these contracts and pricing details associated with each of these relationship had been very time-consuming and paper intensive, relying heavily on e-mail, Telephone and fax, postal mail.

    • Diebold
    Is global leader in integrated self-service delivery and security systems and services, with 17000 associates across 90 countries. The company makes installs, and services ATMs, vaults, currency-processing systems, and other security equipment used in financial, retail, and government markets.
    Business management provides a platform for defining an organization business processes and deploying these processes as web-accessible applications. The platform gives managers real-time visibility to monitor, analyze, control and improve the execution of those processes can integrate these processes with existing operational systems.


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    2- What were the business benefit for each company from redesigning and managing their business processes?

    • It makes them able to create rich graphical model of business process as well as new user interfaces and business rules.
    • It makes process along with capabilities for integrating the processes it manages with external systems.


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    3- How did BPM change the way these companies ran their businesses?

    • BPM provide a complete set of tools for analyzing, managing, and redesigning business processes.
    • BPM makes it possible for all contract changes to be recorded into the system and validated against internal business rule, and also enables to link with its trading partners for collaborative.
    • BPM was successful and result in lower headcount, fewer disputer and more accurate pricing information with high return on investment.


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    4- What might be some of the problems with extending BPM software across a large number of business processes?

    The problem from extended the BPM software is process drives the establishment of pricing and terms with each of the company's manufactures and also compliance with pricing terms and the payment of rebates from the manufacturer if the company is forced to sell at a lower price to compete.


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    5- What companies stand to gain the most by implementing BPM?

    • The companies stand to gain from the BPM to Automate and implement an online collaborative contract and chargeback process.
    • AmerisourceBergen has automated nearly 300 processes, benefited from more efficient and accurate record tracking, faster turnaround times, greater management into key performance indicators, and an online audit trial of all activities. AmerisourceBergen's BPM project had such positive outcomes that the company won a Global Excellence in BPM and Workflow award in 2009.
    I think it also for business support, Organization, Modeling, and Management.



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  2. Be sure to write in your own words. I did take a couple of points off for that.

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